Increased digitalization in society is leading to increased digitalization in the insurance industry impacting distribution, product design, underwriting and operations. This changing landscape also requires that Governance, Risk Management and Compliance (GRC) activities across large swathes of the organization need to evolve. Given this trend, the CRO Forum has decided to investigate the implications of this digitalization on GRC activities. With the aid of a survey and use cases from CRO Forum members, the current status, the main challenges, lessons learned, and critical success factors of GRC activities are identified. The GRC Digitalization Risk Radar is introduced as a best-practice tool to assist insurers to assess their current position and determine their ambition, whilst recognizing that there is no one-size fits all solution to getting an integrated view on GRC activities.


Download publication(s)